Returns & Exchanges

At Eskute, we want you to ride with confidence; if you are not 100% satisfied with your e-bike or accessory, you can return your purchase within 15 days of delivery. All returned items must be in original packaging and in new, unused condition to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the Eskute portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Gear

  Securely pack the e-bike in its original heavy-duty carton with all original components, including the battery, charger, keys, and toolkit.

• 3.
  Ship It Back

  Affix the provided shipping label to the box and drop it off at an authorized carrier location or schedule a professional pickup for larger freight items.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item for any signs of wear or damage, we will process your refund back to your original payment method within 7-10 business days.